Friday, June 19, 2009

Phones are busy!

I was talking to Joyce Arrieta yesterday and she gave me a compliment that I can't resist talking about. She said, "Debbie, you're always available and willing to listen" and it felt so good. Let me explain why.

When I first launched GBA, I was criticized by a few because no one knew me. I never really understood it - how does one become known other than to start something? But, like any good business person, I take the good with the bad and used it to my advantage. I made myself VERY available.

Instead of having my calls screened, I gave out my direct line number. I now answer my phone directly - solicitors and all. Everyone is trying to make a living so the least I can do is take their call. I'm not here to judge them - in fact, I don't even know them. And, maybe they do have something to offer me that I might want. You just never know. Now, I'm not advocating the solicitors that are just plain annoying and refuse to take you off their mailer when they ask but for the rest, they just have a job to do, thats all. I may not agree with their practices but its not my place to judge them. Anyway, I digress.

Two points here: (1) make yourself available and (2) educate yourself if you must judge

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